Airline Tickets
airline tickets
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Customer Service Airline
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With the slow economy in the United States, many airlines are feeling the pinch of reduced travel. In many cases, customer service airline support has been decreased in an effort to keep the airline in business. Generally, reductions include but are not limited to the number of attendants per flight, the snack, food and beverage freebies offered during each flight, and the number of on ground attendants (such as baggage handlers, check in personnel, and others). Also, the availability and number of flights has been decreased in many cases in an effort to save the business by cutting expenses. |
The airline business is a service industry, so customer service ratings are very important to their success. Each year they spend huge sums of money training personnel how to deal and interact with their customers. In this era of heavy competition among airlines for customer dollars, it is a difficult task. The airlines are trying desperately to survive, yet the customers are pushing for more and more, and the airlines are struggling to stay competitive.
First and foremost, the airlines must struggle to offer the lowest, most competitive fare and still stay operational. It becomes a balancing act between the cost of fuel, the cost of maintenance, the number of flights, the demands of the passengers, competition from other companies, and other related criteria. It is also crucial that they maintain their schedule to the maximum extent possible, and promptly notify the customer of any delays or other issues surrounding their travel.
Whether the notification is through email, internet posting, or posting at the airline location, it must be prompt and timely. In the event customers are delayed overnight, the airline must assume responsibility for their lodging and ensuring they have safe, reasonable accommodations. The airline also must ensure that all customer baggage arrives on time and in tact, or be able to provide an estimated time to the customer.
Any passengers that are bumped due to the airline being overbooked must be handled on a fair, consistent basis. Whatever the policy stipulates, such as a free flight of their choice, must be offered to all passengers with no restrictions. The airline also must be responsive to customer complaints. Whatever the issue is, it needs to be given attention and resolved to the satisfaction of the customer. Without the customer, there is no business, so it is critical that they be satisfied.
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